Our Way of Innovation
Innovation departments are increasingly an important element within banking organizations as digital disruption is at the forefront of today’s business.
Taking the insights from Volksbank Wien AG, we discussws their way of innovation and how they put customer experience at the center of their innovation process.
1. We do change the perspective of how we look on our services!
2. There is a reason to also involve the whole organization into the change!
3. Metrics are key!
4. Some experiences of how this work for us!
Guest speaker: Horst Weichselbaumer-Lenck
Volksbank Wien AG